Social Software Explored

I have been testing out brightkite lately and I really only get to work with it if I am traveling (which I happen to be doing this week).  I was in Logan today when I saw an interesting site.  A woman traveling with me (someone I did not know) was also traveling with her dog.  She had on a very interesting “Baby Bjorn” style doggie carrier.  One that strapped around her back like a backpack.  I thought it needed to be posted so I took a picture of it and posted.

Immediately, I sent it to brightkite hoping I would get some discussion out of it.  I then received a notice back from brightkite stating that they could not post my picture.  Being that brightkite is a rather new startup (and probably small in size) I thought that it would not be unlikely that my photo was censored  because it was of a picture of someone I did not know (I am surel that the woman would not be happy knowing I took a picture of her and posted it for others to comment on).  I waited a bit and then posted it again – with a different comment which was less descriptive and didn’t lead to any conclusions about my relationship with this woman (or lack there of).  It took.  So clearly, it was a glitch (or was it).

GPS based privacy(automated)

So then I got to thinking about the iPhone (which I do quite a bit) and specifically about the GPS capabilities of the phone.  Many phones have GPS (my BlackJackII for instance does).  But when you put so many people on the same framework (millions of them) you can start to see paths towards mass acceptance and change.

I started thinking about how this situation with the dog lady could be governed better with technology and I came up with this idea:

Phone users taking pictures in public places would be required to register the  capture range for each of their photos/movies and privacy concerned individuals (with GPS enabled phones) could be notified when they may be appearing within a phone.  If the privacy concerned person would be notified when a picture they were in was posted to a public web site.  They would then get a link to that post, and have the ability to “flag” that photo as inappropriate and the original owner would be required to take it down.

Not saying we need to do this – but it might allow those individuals who are concerned about public exposure a means to handle that when they are either  intentionally or accidentally included in a photo posted to a public web site.

No doubt things are changing – the question is really has it changed?  Did you spend the last 4 (or more) years of your life studying a field that just did a complete flip?  What types of companies are looking for marketing “geniuses” whose college pedigree reads “Graduated 1995″?

I posted this on Twitter a few hours ago and I could not get it out of my head:

“If you are in marketing and you don’t use FaceBook, Twitter, MySpace and/or you don’t blog – get out. The field  will be passing you by soon”

There is still time (I think). When I see companies like the Undercurrent popping up it makes you wonder what value traditional marketing brings now a days.  Undercurrent is hiring “mavens” to spread messages with a virtual interview through a blog post asking you questions like “How would you spread a viral video”.

When I think about this I get scared.  Not because I don’t think that these types of things are cool (because I do) – but because there are a millions of marketing professionals out there who are going to lose their  jobs.

Remember door to door Encyclopedia Salesman (great book about that by Herman Miller – Death of a Salesman). Yeah – if your dad was one of those back in the early 80′s you know what I am about to ask – “Where is he now?”.  Replaced that’s where.

Tree falls in the woods…

How about the “Million Dollar Homepage” – do you remember that?  Here is the significance of that “experiment”- if you did not hear about this before it was posted on CNN, Time Magazine or any other mainstream media – it probably meant that you were already out of the picture.  This is the funny thing about where we are right now – there really will be an “in” and “out” crowd.  The reason this will happen is because there are information flows on the Internet that travel virally and if you aren’t near anyone that catches it (understands it)- you won’t even know it happened. In this case – a tree will fall in the woods and those near it will hear it and unless you talk to them you won’t know.

So when you think about the people that heard about the Million Dollar Homepage through non-traditional networks you begin to see where things are.  Those people have been entrenched in networks where information like this travels and they are essentially 2 years (plus) ahead of you – seriously.  This is how people like Michael Arrington has made his recognition – he is in the know – in an unfathomable way – point in case.

There was a great post today by Jeremiah Owyang which addressed where most corporations are on Social Media.  If you have not come to terms with what Social Media means and you have not come up with a plan to work that into your marketing plans than you better get a move on.  That 20 year old 1st year marketing college grad is suddenly looking a bit more attractive than you.

So for those that don’t have your bearings – here are some terms that your competition are going to be very familiar with shortly:

• Viral Loop
• Viral Networks
• Double Viral Loops

There is still some time – if you hurry.  Good thing this is all documented and you understand the basics.  Good luck.

I guess I am really looking for here is an answer to a question that a lot of people are asking these days.  One that had become all to real to me recently: Is it better to have automated services or people backed services.  I am not talking about Robots doing the work – but more about the real life situations that we get ourselves into where we rely more and more on dysfunctional technology to help us.

Even though, Google is an amazing search engine, it still has it’s faults.  Searches on “Locksmiths in Springfield Ma” returns great results on the front end – it is the intricate details that it cannot.  For instance, if you call all of those results from Google you will soon find out that you are in luck with almost every major car brand except Volkswagen (one of the prices you pay to drive the best car ever made =).

So, unless someone lists on their website (more than half of the Locksmiths in the Springfield, Ma area don’t even have websites) that you specialize in Volkswagens – Google can’t help you.  It is beyond the technology leap – you need some level of human intervention.

If you are tenacious enough however, to continue to search for locksmith’s and you start calling them – most of them will tell you the dealer is the only place (who intern tells you to wait until Tuesday – not good when you are stranded 120 miles from home on Friday before a long vacation weekend) that can make Volkswagen keys.

If you happened to call 24 Hour Locksmiths in West Springfield they would have told you to call A & J Locksmith and when you talked to Johnathon at A & J he would have told you to call and ask for Paul at “Scott’s Locks” in West Hartford – and he would have called Scott (Paul’s partner) who would have called you back 3 hours later to tell you he could do it.  But that only goes for the tenacious few that have nothing better to do than to stare at all of the people having fun at Six Flags while calling every locksmith in Western Massachusetts and Connecticut.

Flashback to earlier today: I was traveling to D.C. to work with a client and arrived early to my hotel in hopes I could get some work done before my 1:30 demo with a prospective client.  During my trip down from the airport (40 minute drive) I contemplated the possibility that the hotel would not have a room ready for me when I arrived at 10:30.  Quite possibly, I would have to find a place to do some work with a descent (cheap – if not free) Internet connection.

Ok – so here is my second scenario for “Connectimated” – I would have liked to have been able to connect with a few people in the area (more than likely people I have never met before) and ask them where a good place would be to get Internet access for a few hours in a quiet place (that was not Starbucks or Borders).  Preferably somewhere where I can get a Dew and sandwich.  My new “Connectimated” service application would essentially ping a bunch of people in the area asking them if they wanted to help an incoming traveler with a service request.

Sites like Mahalo and Spock have begun to challenge the “Automated” response system that is Google.  Each offering services which are either aided or centralized around Human interaction.  These systems are critical because I think that the automated services may never get to point where they can understand true human interaction.  Even Google is testing “User generated content”.  You can see it in search results using Google Maps.

What I see is a combination application like Twitter, Brightkite (or the like) and Mahalo.  A platform with which to communicate on rather than building a platform with all the answers.  A crowdsourcing style approach may be just what we need.

Maybe we are pushing too hard and maybe we need to use systems to be smarter at connecting people who can help each other and not providing the help beyond capabilities.  We live in a complex world and it is unlikely that we will ever teach systems to understand us – truly.  Why try?

I was once a member of the social networking site wis.dm – back before it changed it’s platform from a link sharing format to the current question/answer format.  I wrote about the site a few times and at the beginning was very interested in the content that I had amassed there – and the relationships that I had begun to build.

What I thought was great about the previous format of wis.dm was how easy it was for me to build my own community.  Instead of the masses of communities available in Facebook, you could create “groups” which were essentially “tagged” with topics. When people shared links (similar to what you do in del.icio.us) you could notify your “group” and engage them in conversations.  Since you could create your own groups I likened the experience to a “research group” – similar to those in college around a project or a specific class.

In these “groups” we could share links and add comments and weight responses – with the promise being that I could categorize my community:

- Who in the community knew the most about advertising

- Who had the inside track for latest fads

- Which group member had the best knack for interpreting analytics data

As a specialized group – each with our own goals – we could lean on each other and create a close nit community designed to educate us all – faster and better.

I have begun using FriendFeed and joined a room (group/community) called “Social Computing Strategist” (thanks Jeremiah).  It is filled with people who want to talk about everything that I want to talk about.  And the nice thing about this – is instead of sharing links we share everything:

• Messages – directly to the group
• Blog comments – from any blog that supports “Disqus“
• LinkedIn profiles/changes
• Posts to Digg
• Posts to StumbledUpon
• Heck – Link posts to every linking network known to man
• Twitter posts
• Flickr photos
• Posts to Blogs

With every post (whatever it is) you can add comments.  The information is endless and what you get out of it (in a very chaotic sort of way) is a new way to talk.  A new way to find information.  It is sort of like Mahalo meets Wikipedia with a twist of RSS.  Very interesting.

Happy am I that I know have filled the void left by wis.dm – to bad they did not have the wisdom to see the possibilities with their original platform.

I would like to add the following API to twitter or to have a service that would have made it easier for me today. I have to tell you a short story to set up the situation I was in today.

My wife (Shannon) and I decided to go to Six Flags Great Adventure today to get in some thrills and excitements before the beginning of the holiday weekend. It was to be my first real vacation day of the year (no computer, no cell phone, no work). We dropped the kids off to school and made our way to Springfield (actually Agawam but Six Flags is mostly referred to as being in Springfield).

We arrived at the park at 10:45 parked the car, took just what we needed (wallet, money, sunglasses, cell phone: wife’s only and the keys) and made our way into the park. We felt like we should have had on our “Hockomock YMCA Band Camp” t-shirts – wholly $hit was there a ton of kids there. Digressing a bit – sorry.

We got our season passes and were drawn inward. No real plan we just started walking as we passed the old wooden rollercoaster and the “free fall” we saw what we had both been anticipating since the day we decided to take this trip about 3 weeks ago: “Superman – The Ride of Steel”. 200+ foot initial drop 77 miles an hour and an amazing feeling of weightlessness at the top of every hill. Naturally I was stuck with everything in my pockets – including the sunglasses.

As we took the first deep everything felt good – wicked fast – wicked scary. We then approached the second hill – “way to fast” I am thinking – “dude we are going to launch off the top of this hill like a rocket” (note: this is where the feeling of weightlessness comes in) – as we were sucked down the backside of the hill I now knew that this ride, the one without the shoulder harness – just the bar and a sealtbelt, did not need any loops – just steep turns and many hills with which to launch off. After hitting all the major humps and feeling weightless about 5 times you head into the “slow-down” area for most coasters – accept this thing is still cranking.

The ride comes to the close after two small humps that still produce the feeling that your shooting out of a cannon – when it happend.

Shannon: “What was that” (sounded more like a yell than a statement)

Me: “I don’t know”

I didn’t. Just as we came over the apex of the last hill a little black thing flew in front and landed in the car in front of us. It was moving too fast to recognize.

Shannon “Your key”

Me: “No”

Clearly the key was nestled deep in my pocket along with every other valueable I collected from the car. My broken sun glasses (casualty of the Superman Ride) should have been proof enough that it couldn’t have been the key.

Alas, after I checked every deep pocket I had – it was no where to be found. The only key to my 2003 Volkswagen Passat – had been eaten by the Man of Steel. So – here we are (after visits to Guest Relations and hearing countless times that they would not be able to search for my key until the end of the day) at the need for my service.

After a call to the local dealership who stated the ONLY solution that I had was to tow the car to their dealership (I am 100 miles from my house mind you) and that they could get me a new key on Tuesday (the day I leave for Washington, D.C. – from boston at 7 AM). Uh… yeah right. In order to save my car and this weekends camping trip – I needed a locksmith.

This is how I would have liked to started my search:

Twitter: I am at Six Flags Great Adventure in Agawam, Ma. Lost my key on Superman ride – anyone in the park capable of helping me? @SixFlagsNE:help

The extra extension on the @SixFlagsNE would mean i needed help. There were thousands of people there that day. Why not connect us – all better. @SixFlagsNE:Line on Superman short, @SixFlagsNE:Batman closed, @SixFlagsNE:need locksmith.

I just signed up for Brightkite (still have 3 invites if anyone is interested) and I think that this is something that they may tack on to this – but for now this is for keeping in touch with your friends. I need it to help me when I lose my key on the Superman Ride. I can definitely say that we are headed to this communication level.

When I was at the park I could feel everyone in the park – and I am sure that there was probably someone that could have helped me.

Oh yeah and if you are curious – here is a link to the YouTube movie for the Superman Ride if you like roller coasters I highly recommend this and, If you look real hard at 1:31 of the film – I believe you can see my key – right below the track on the last hill. R.I.P switchblade VW key – I will miss you.

I was inspired by this great article in the only “paper” magazine that I subscribe to (Fast Company). The article is about the fall of AOL and how their tumble into obscurity was marred by general business mistakes which compounded with the eventual loss of the company’s largest revenue generator (dial-up).

I got a call about a month ago from my first tech employer (small ISP in Rhode Island called NetSense). The president of the company and I still remain in contact – he informed me that he was selling off his last PRI line (used to handle large amounts of dial-up customers). Lucky for him dial-up wasn’t his largest revenue generator (his hosting revenue is king).

I then started thinking about some of the other services that we use whose days may be numbered. I came up with one rather interesting service: cell phones.

As I have talked about before (here and here) communication is changing. Not only are the ways in which we communicate (Web, IM, E-mail, etc…) changing the channels in which we communicate are also changing (Blogs, Wiki’s, Facebook, Twitter etc…). I think about the ways in which I communicate with people. More and more of that communication is done digitally. I use IM and Twitter exclusively when I want to ask brief questions or touch more than one person at time.

Additionally, VOIP and software programs like Skype are making strong cases against traditional cell phones. Remember the tustle between Apple and Cisco – it was essentially over “who owned the connection”. Once cell phones started adding Wifi and services like Skype became more and more reliable – a traditional “phone number” and the services that companies like AT&T, Sprint and Verizon offer are becoming less valuable.

What I see happening is you will no longer need to “call” someone or send someone an “e-mail” you will simply say to your device (which will be tethered to the Internet) I want to communicate with Ron. Wherever I am and whatever services I have available (Skype, Twitter, IM etc…) we will be connected. I don’t see anyone needing a single number (except for the people that only have cell phones). Our children will be connected in ways we can only imagine and it won’t be with a phone number.

Don’t get me wrong, I love my cell phone and right now I use it for a lot of my communication. What the article made me think about was this:

If you are a cell phone company today (or an investor in a cell phone company) what you should be doing is learning from AOL’s mistakes and should begin planning for the day when they begin to lose subscribers. Are they going to use their channels to deliver new services so they can keep their subscribers or are people going to be sick of paying $45 for a phone and $50 for connectivity services when they would only really need the $50 service fee to have connectivity for their communication applications.

I have to agree with Robert Scoble on the fact that “I love the noise”.  I am referring to Scobleizer’s post about Noise vs. News and why sites like Google News and Techmeme don’t have any noise:

First, let’s do a little definition of the difference between news and noise. The noise examples were pulled off of Twitter in the past few minutes.

NEWS: tens of thousands dead in China quake.
NOISE: BrianGreene: some pirate is playing old radio nova tapes on 92FM dublin, with old jingles and old ads. adverts for rent a 20″ TV 48p a day (48 pence!)

NEWS: Janitors go on strike.
NOISE: flawlesswalrus: @craigmod Iron Man’s fun times. Enjoy!

NEWS: Facebook blocks Google
NOISE: dmkanter: organizing my igoogle homepage

So, how come services like Twitter and FriendFeed have so much noise? Who likes the noise? Who likes the news?

Again – like news but I love the noise.  The noise on sites like Twitter allow you to make your own news or to read “news” before it happens.  Twitter is really the only place for people to break it open. It is a completely viral process and since it is a new medium it favors those people that can not only interpret the noise but those than can control it.

I have been listening to the noise for a long time – it helped me get into the Internet (which is pretty much filtered noise).  If you could look at all of the information flowing through the Internet at anytime you would first get a wicked headache – but you would then be the smartest person alive – but only if you can handle the noise.

Let’s take a few things that I have posted to Twitter recently:

Following the Star Wars movie up with Lego Star Wars the Complete Saga on the Wii reinforces the use of the force. Training young well I am

To an untrained eye this would seem like noise – clearly – who cares what movies I am watching – there are millions of people out there watching millions of movies every day.

But to a trained eye – this information may be interesting.  Look at this information from a different angle or compare this to what may be a trend.

Take this marketing issue for instance: How do we know that the video games that follow movie stories enhance the movies storyline and improve brand recognition.  Surely if they both make a lot of money you could make an inference but you may not know for real.

If you could comb all of the conversations on Twitter where people talk about movies and video games you could prove the theory.  Additionally, you could engage those users in conversations which will help enforce your theory.

This is the noise – and this is how you read it.  Robert is right – I love this!

With all of the buzz around Twitter lately (Michael Arrington feels like Twitter will soon go mainstream - whatever that is – shortly) the conversation will obviously turn to valuation.

Twitter is currently looking for funding (with 17 people I am not sure why they need that kind of funding) to improve operations and possibly make enhancements to the product.  This brings two thoughts to mind:

1.) What improvements really need to be made (or better still where is the technology going…)

2.) Where is the money

What Improvements
When you think about improvements at this level you must separate the technology that is Twitter and the applications that allow us to use it.  Twitter is nothing more than a set of web servers, a few databases and a set of API’s.  Older data lists that twitter.com is used to post up to 60% of the tweets.  So that leaves 40% of those tweets to applications and Instant Messaging – all of which are not controlled by Twitter themselves.  These applications use the Twitter API’s to handle the posts and responses.

So, when you think about what improvements you may think about improving the website but I know in my circle of users – twitter.com is used way less than 60%.  I use occasionally and that is only from my mobile phone.  Give me something like Digsby on a mobile phone and I am all over it.

Where is the Money?
So have you noticed?  Twitter is free.  Not only that – you are not subjected to silly AdWords from Google every time you make a post.  Um yeah … sit back and chew on that for a moment.  There are not that many truly free services (of the magnitude of Twitter – 1 million users) out there.

I know that when I sit down with a VC group about my “idea” or “proof of concept” and I am looking for funding – they want to see revenue potential.  How is Twitter going to pay back all of the money that they borrow?

One school of thought would be that the Web site could serve up ads like they have done in the launch of Twitter for Japan.  I don’t have numbers to back this up – but my gut feeling is that the use of Twitter through a web site will continue to diminish and so too would the revenue stream if they were basing that on Ads.  I have read a ton on the web about the degeneration of Ad based revenue and what it means for the Web2.0 style applications.

Another avenue for Twitter would be to turn there features into a pay for service style application:

• Small usage account is free – 20 followers – 20 tweets a month
• Medium usage account costs $19.95 a year – 20 to 100 followers with 100 tweets a month
• High usage account costs $5.95 a month – unlimited followers and unlimited tweets

It would be difficult for me to justify my use of Twitter if I had to pay a monthly fee (not that I am a “High Usage” account).

So I again have to ask – what is this money really going to do and how is Twitter going to pay it back?

Earlier this week Louis Gray wrote about his “Tweets vs. Followers” theory. His post cane be sumarized as:

I feel there are different categories of Twitter users, from those who have a listening audience, measured by a high “followers” to “updates” ratio, those who are engaging, seen with near equal “followers” and “updates”, and those who are more noisy, with a lot more “updates” than actual “followers”.

I guess I take offense (in a very lightly term) to the statement that there are more “noisy” people who have “… a lot more ‘updates’ than actual ‘followers’…”. While those that have a lower ratio between “tweets and followers” are “engaging”.

So if I have 2500 followers and 1400 tweets than essentially I am not even saying “hello” to all of the people that I am “engaging”. I think that what Louis is saying is that there are some people out there who are just blindly talking. And I would agree.

I have been followed on Twitter by various people and since I am using Twitter as a means to meet more people I used to be in the habit of of following people back that followed me. I have seen the type of people that he is talking about. They post their every move:

I just ate my apple about 5 hours ago from twitterfeed

Got my apple out of the fridge about 5 hours ago from web

I think that I would like an apple about 5 hours ago from web

Boy, I sure could use an apple about 5 hours ago from twhirl

I think that there is an interesting discussion here and it goes beyond the numbers of “tweets and followers” but what was Twitter really designed for.

I use Twitter for a couple of reason.

Reason 1: Keeping in touch with people I meet
I travel quite a bit and I meet some interesting people whom I have a lot in common with. In most cases, these people that I meet also have something common with each other (even if they don’t even know each other). Twitter is a great medium to touch them all with thoughts and questions easily.

Reason 2: Mini-Blog
Blogs take a lot of work and there is some distance between writing for fun and getting paid. I like to write and I like to “talk”. Twitter is an awesome medium for talking (quietly =). Sometimes I will have a quick idea that maybe doesn’t require an entire blog post. You can get an amazing amount of thought into 140 words.

Reason 3: It’s fun
I love to hear what other people are doing (at least the ones that I know). So Twitter keeps me smiling when I hear a friends joke or funny event. Inside jokes on Twitter are great.

I only have 66 followers yet I have posted almost 700 times. If I look at the people that I converse with the most – many of them have the same ratios that I do:

@reneemck 280 – 27
@protoolspc 205 – 30
@gregpc 1223 – 182
@mhostad 561 – 65
@knochie 754 – 43
@georgedearing 2451 – 305
@tpryan 1234 – 95

So one could argue that if you are communicating with 20 of your 2000 followers you are probably either more noisy or more popular than someone that actually communicates with more than 1% of their followers but you are certainly not more “engaging”.

OK I will admit that RFC 882 did not have a true “usage” section but I can guarantee that if the folks at ARPA knew (not like they aren’t alive anymore) what we were using E-mail for we would certainly have this wonderful tool take away from us – much like a child’s toy is taken away when it is misused.  They define this as the “Standard for the format of ARPA Internet text messages”

When I was in high-school, e-mail was exclusive to higher education and governmental sections.  At the time, I took a shop class (where you learned how to build things with wood and such) and my teacher informed me that the Screwdriver was the “Most misused tool” in the tool belt.  While I would agree that I have used a screwdriver as a hammer, a chisel, a saw, a crow bar, an awl and probably nine hundred other things, I would have to say that it is no longer the “Most misused tool”.

I would like to submit my nomination for the current “Most misused tool”: E-mail

Let’s talk about the ways that I have seen E-mail used over the past few weeks:

Replacement for the “I know the answer to this but…” IM
Instant Messaging (essentially an extension of “Internet Text Messages”) is one of the fastest and most non-intrusive way of asking a question that you probably know the answer to but are too lazy to figure out for yourself.  I do it myself quite often.  However, IM offers the receiving party (the one you are interrupting for this stupid question) the option to answer your question or not.  I can’t count the number of  times I have received an e-mail – responded to it – and then realized that about 10 e-mails later, that user had already responded saying “never mind”.

Alternative to true IM message
Last Friday I responded back and forth with one of my colleagues more than 15 times in under ten minutes on three topics.  Essentially, some back and forth that would have been better suited for a quick chat via IM.  The kind of conversation that didn’t leave either of us with any “action items”.  Funny thing was, about an hour earlier, we had an IM conversation for about 10 minutes where we exchanged a ton of comments on what was going on between us and work.

Mechanism for sending large files
I know that we haven’t totally solved this problem yet and while there are a ton of options, most of them require you and the person you want to send files to an account – but there has to be a better way.  I received 20 e-mails this week with attachments – 4 of them were over 2 MB.  Ideally, I should have no issue keeping my mailbox size under 500MB but this becomes a challenge when e-mail’s are misused.  A reminder: They called “Standard for the format of ARPA Internet TEXT messages” – TEXT.

Method for sending and spreading crippling Viruses
For most of this unfortunately, this is related directly to the above, however if we were capable of keeping e-mail to simple text messages – we would not have this problem.  Virus writers would have to search for other ways to to send viruses.  2 places I won’t have to worry about getting Viruses from: Twitter and IM (it is not IM but the file sharing aspect of IM that causes problems).

I commend people that are beginning to write about this: Whipping up a batch of effective communications and Struggling to evade the E-mail Tsunami.  I can guarantee that my children will have solved this problem, not because they have to think long and hard about what an e-mail is and what it shouldn’t be, but because they will have available to them a whole new set of tools which will make the use of e-mail already either obsolete or useful for specific tasks only.

Update: 4/21/2008 – 19:21

How timely, I am now receiving 30 e-mails a day about an e-mail that I could not deliver:

Your message did not reach some or all of the intended recipients.

Subject:    Эффективная система обучения и развития персонала
Sent:    4/21/2008 5:22 PM

The following recipient(s) could not be reached:

mail@oxp.ru on 4/21/2008 7:10 PM
The e-mail system was unable to deliver the message, but did not report a specific reason.  Check the address and try again.  If it still fails, contact your system administrator.
< internet.referent.ru #5.0.0>

Um – yeah I must have a virus or something because I surely did not send an e-mail with the subject: Эффективная система обучения и развития персонала.  Awesome!

And – I also recieved this e-mail today (withholding senders address):

Subject: It’s too big…

Message: I will post it to the web

Oh boy I love e-mail =)